iPhone SOS: Verizon Apologizes for Outage, Promises Customer Credits

Verizon today experienced a major outage, which it now says has been resolved. To make up for the inconvenience, the carrier has promised that all affected customers will be credited an unspecified amount, with more details to be shared soon.

Verizon New
"Today, we let many of our customers down and for that, we are truly sorry," said Verizon.

iPhone users with Verizon service were generally unable to make phone calls, send text messages, or use data over 5G or LTE due to the outage.

iPhone users typically see "SOS" in the status bar when a carrier experiences an outage.

Apple explains what "SOS" means in a support document:

If you see SOS or "SOS only" in the status bar, your device isn't connected to your cellular network, but you can still make emergency calls through other carrier networks. This feature is available in Australia, Canada, and the United States.

Verizon said that customers who are still having an issue should restart their devices to reconnect to the network.

Tag: Verizon

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Top Rated Comments

Apple_Robert Avatar
3 weeks ago

It happens... life goes on. Fully understanding the inconvenience, but it's not a perfect world
This post is way too understanding, grounded, and lacks the typical MR outrage (just because). As such, I am forced to report it to the mods for review.
Score: 23 Votes (Like | Disagree)
B4U Avatar
3 weeks ago
Verizon, you can start by eliminating the $40 upgrade fee that is simply bull $h!t when we buy the phone directly from Apple.
Another reason I loathe eSIM...
Score: 16 Votes (Like | Disagree)
LordArchie Avatar
3 weeks ago
It happens... life goes on. Fully understanding the inconvenience, but it's not a perfect world
Score: 13 Votes (Like | Disagree)
Benjamin Nabulsi Avatar
3 weeks ago
When the CEO laid off 18000 employee to look good, that comes at a cost...
Score: 10 Votes (Like | Disagree)
DaveTheRave Avatar
3 weeks ago

Verizon, you can start by eliminating the $40 upgrade fee that is simply bull $h!t when we buy the phone directly from Apple.
Another reason I loathe eSIM...
Ha. I recently bought a new iPhone, paid in full but not activated. I went to Verizon and added it to my account. They SIM locked it even though I don’t owe them a penny. It’s 100% my ****ing phone.
Score: 6 Votes (Like | Disagree)
CarAnalogy Avatar
3 weeks ago
Outage credits per hour time lost is standard for ISPs. I would be interested to see something like a root cause analysis.
Score: 3 Votes (Like | Disagree)