Select Apple Stores Remain Open Temporarily for Customers With Pending Sales and Repair Pickups

Apple on Friday announced that all of its retail stores outside of the Greater China region are closed through March 27 due to the COVID-19 coronavirus pandemic. However, multiple sources have indicated that Apple is keeping some of its retail stores open this weekend for customers with pending in-store pickups only.

apple store pickup

At least some Apple retail employees in the U.S. and Canada are reportedly still being asked to go into work today to assist with in-store pickups tied to Apple's online store and Genius Bar repairs that had already been processed.

An online Apple support representative has indicated that customers will be able to collect their pending pickups between March 14 and March 16 during limited opening hours. All other in-store services are unavailable until March 27.

It is unclear if this policy is in place at all of Apple's stores in the U.S. and Canada, or in other countries, so we recommend contacting Apple.

Popular Stories

Aston Martin CarPlay Ultra Screen

Apple's CarPlay Ultra to Expand to These Vehicle Brands Later This Year

Sunday February 1, 2026 10:08 am PST by
Last year, Apple launched CarPlay Ultra, the long-awaited next-generation version of its CarPlay software system for vehicles. Nearly nine months later, CarPlay Ultra is still limited to Aston Martin's latest luxury vehicles, but that should change fairly soon. In May 2025, Apple said many other vehicle brands planned to offer CarPlay Ultra, including Hyundai, Kia, and Genesis. In his Powe...
Apple Logo Black

Apple's Next Launch is 'Imminent'

Sunday February 1, 2026 12:31 pm PST by
The calendar has turned to February, and a new report indicates that Apple's next product launch is "imminent," in the form of new MacBook Pro models. "All signs point to an imminent launch of next-generation MacBook Pros that retain the current form factor but deliver faster chips," Bloomberg's Mark Gurman said on Sunday. "I'm told the new models — code-named J714 and J716 — are slated...
iOS 26

iOS 26.3 and iOS 26.4 Will Add These New Features to Your iPhone

Tuesday February 3, 2026 7:47 am PST by
We are still waiting for the iOS 26.3 Release Candidate to come out, so the first iOS 26.4 beta is likely still at least a week or two away. Following beta testing, iOS 26.4 will likely be released to the general public in March or April. Below, we have recapped known or rumored iOS 26.3 and iOS 26.4 features so far. iOS 26.3 iPhone to Android Transfer Tool iOS 26.3 makes it easier...
Apple MacBook Pro M4 hero

New MacBook Pros Reportedly Launching Alongside macOS 26.3

Sunday February 1, 2026 5:42 am PST by
Apple is planning to launch new MacBook Pro models with M5 Pro and M5 Max chips alongside macOS 26.3, according to Bloomberg's Mark Gurman. "Apple's faster MacBook Pros are planned for the macOS 26.3 release cycle," wrote Gurman, in his Power On newsletter today. "I'm told the new models — code-named J714 and J716 — are slated for the macOS 26.3 software cycle, which runs from...
iOS 26 Home Feature

Apple Gives Final Warning to Home App Users

Tuesday February 3, 2026 8:55 am PST by
In 2022, Apple introduced a new Apple Home architecture that is "more reliable and efficient," and the deadline to upgrade and avoid issues is fast approaching. In an email this week, Apple gave customers a final reminder to upgrade their Home app by February 10, 2026. Apple says users who do not upgrade may experience issues with accessories and automations, or lose access to their smart...

Top Rated Comments

valexv Avatar
77 months ago
I had an iMac repair that was supposed to be ready for pickup today. When I called apple support earlier today they said I would have no other choice but to wait until the stores reopen. I asked if they could at least ship me a refurb computer as a loaner in case the stores stay closed for a long time, but they said that wasn't possible.
Score: 5 Votes (Like | Disagree)
EVGabe Avatar
77 months ago
This seems accurate. The Apple Store where I work is staying open until Monday, but ONLY for customers with online orders ready for pickup, or repairs ready for pickup. No new sales or technical support will be offered in-store during this closedown period. For those two weeks, we are technically scheduled to work, however we're told only to come in if we receive a call to do so.

And yes, we're still getting paid, in full.
Score: 4 Votes (Like | Disagree)
44267547 Avatar
77 months ago

I had an iMac repair that was supposed to be ready for pickup today. When I called apple support earlier today they said I would have no other choice but to wait until the stores reopen. I asked if they could at least ship me a refurb computer as a loaner in case the stores stay closed for a long time, but they said that wasn't possible.
But you want to know the great thing about Apple, they’ll compensate you in some form or another due to the inconvenience. They realize that somethings are not really in our control as of right now, but given the circumstances, you could simply contact customer relations and express the inconvenience of you not having your item returned, and I’m sure they’ll figure out something with you once this matter resolves where they can re-open the stores/provide more thorough customer assistance.
Score: 4 Votes (Like | Disagree)
velocityg4 Avatar
77 months ago
I hope people's devices which are in for repair but won't be ready for pickup during this window will be shipped to them once the repair is complete.
Score: 4 Votes (Like | Disagree)
cmaier Avatar
77 months ago

I hope people's devices which are in for repair but won't be ready for pickup during this window will be shipped to them once the repair is complete.
I suspect they will make arrangements. I once had a MBP in for a week, and they arranged for me to knock on the back door of the Palo Alto location when the store was closed so they could return it to me without me having to wait for normal store hours. They’re good like that.
Score: 4 Votes (Like | Disagree)
mikethemartian Avatar
77 months ago

I had an iMac repair that was supposed to be ready for pickup today. When I called apple support earlier today they said I would have no other choice but to wait until the stores reopen. I asked if they could at least ship me a refurb computer as a loaner in case the stores stay closed for a long time, but they said that wasn't possible.
I would have thought they could have shipped it back to you.
Score: 3 Votes (Like | Disagree)