AppleCare Training Document on iPhone 4 Signal Issues Revealed
Boy Genius Report claims to have received a copy of Apple's internal training documentation for assisting its AppleCare staff with handling customer complaints regarding iPhone 4
signal issues.
The document instructs AppleCare representatives to work with the customer to diagnose the problem, but that issues appearing when the iPhone 4 is held at the lower left corner or the iPhone 3GS is held at the bottom right side should be addressed by either holding the phone differently or using a case or bumper.
Clearly Apple is taking the position that nothing is wrong with the antenna, although that's not surprising since most companies will never willingly admit their flagship product is potentially suffering from an unfixable flaw. But does anyone else find it interesting, if not troubling, that there is no mention of an impending software fix?
Apple's guidelines also push the "positioning statements" to be used by representatives, claiming that the iPhone 4 has better overall antenna performance than the iPhone 3GS and that almost any mobile phone will experience similar issues. Finally, representatives are instructed not to promise free bumpers to customers experiencing the issue, although a number of users have already reported receiving bumpers from Apple as a means of addressing the signal issues.
Popular Stories
Last year, Apple launched CarPlay Ultra, the long-awaited next-generation version of its CarPlay software system for vehicles. Nearly nine months later, CarPlay Ultra is still limited to Aston Martin's latest luxury vehicles, but that should change fairly soon.
In May 2025, Apple said many other vehicle brands planned to offer CarPlay Ultra, including Hyundai, Kia, and Genesis.
In his Powe...
The calendar has turned to February, and a new report indicates that Apple's next product launch is "imminent," in the form of new MacBook Pro models.
"All signs point to an imminent launch of next-generation MacBook Pros that retain the current form factor but deliver faster chips," Bloomberg's Mark Gurman said on Sunday. "I'm told the new models — code-named J714 and J716 — are slated...
We are still waiting for the iOS 26.3 Release Candidate to come out, so the first iOS 26.4 beta is likely still at least a week or two away. Following beta testing, iOS 26.4 will likely be released to the general public in March or April.
Below, we have recapped known or rumored iOS 26.3 and iOS 26.4 features so far.
iOS 26.3
iPhone to Android Transfer Tool
iOS 26.3 makes it easier...
Apple is planning to launch new MacBook Pro models with M5 Pro and M5 Max chips alongside macOS 26.3, according to Bloomberg's Mark Gurman.
"Apple's faster MacBook Pros are planned for the macOS 26.3 release cycle," wrote Gurman, in his Power On newsletter today.
"I'm told the new models — code-named J714 and J716 — are slated for the macOS 26.3 software cycle, which runs from...
In 2022, Apple introduced a new Apple Home architecture that is "more reliable and efficient," and the deadline to upgrade and avoid issues is fast approaching.
In an email this week, Apple gave customers a final reminder to upgrade their Home app by February 10, 2026. Apple says users who do not upgrade may experience issues with accessories and automations, or lose access to their smart...
