Best Buy Gains Apple Business Chat Support - MacRumorsOpen MenuShow RoundupsShow Forums menuVisit ForumsOpen Sidebar
Skip to Content

Best Buy Gains Apple Business Chat Support

Customers can now message Best Buy to get questions answered, store timings, resolve issues, and more using iMessage through Apple's Business Chat feature, as first reported by Apple blog Appleosophy.

Best Buy Chat Feature
Using iMessage Business Chat, Best Buy customers can now initiate a conversation with the retail chain by either navigating to a Best Buy location on Apple Maps and tapping the "Message" button or through its website and apps.

Apple Business Chat allows customers to message participating businesses right through iMessage on their devices, just as they would text a friend or family member. Apple Business Chat integrates with ‌Apple Maps‌ and Apple Pay, enabling users to purchase and pay for items in chat and begin chats through ‌Apple Maps‌.

Popular Stories

Apple Event Logo

Apple Just Released a New Accessory

Monday May 4, 2026 8:13 am PDT by
Apple today released a new Pride Edition Sport Loop for the Apple Watch. The band features a rainbow design with 11 colors of woven nylon yarns. The new Pride Edition Sport Loop is available to order now on Apple.com and in the Apple Store app in 40mm, 42mm, and 46mm sizes, and it will be available at Apple Store locations starting later this week. In the U.S., the band costs $49. There...
iOS 27 on iPhone 17 1

iOS 27 Will Add These New Features to Your iPhone

Saturday May 2, 2026 8:43 am PDT by
Apple is expected to unveil iOS 27 during its WWDC 2026 keynote on June 8, and there are already many rumored features and changes for iPhones. The first developer beta of iOS 27 will likely be available immediately following the keynote, and a public beta typically follows in July. Following beta testing, the software update should be released to all users with a compatible iPhone in...
Apple Announces 2026 Pride Band Watch Face and iPhone Wallpaper Article 2

iOS 26.5 Coming Soon With These New Features

Monday May 4, 2026 8:40 am PDT by
iOS 26.5 is expected to be released next week, following more than a month of beta testing. The update is relatively minor, but there are a couple of new features and changes across the operating system that we have recapped below. iOS 26.5 lays the groundwork for end-to-end encryption for RCS in the Messages app and ads in the Apple Maps app, and it will include a new Pride wallpaper and a...

Top Rated Comments

66 months ago
Glad to see more businesses coming on board, this is an absolute no brainer when away from home.
Score: 4 Votes (Like | Disagree)
Skylar. Avatar
66 months ago

Damn I completely forgot about this feature lol.
Me too. I wonder how many non-techies know of its existence.
Score: 3 Votes (Like | Disagree)
iEnvy Avatar
66 months ago
Damn I completely forgot about this feature lol.
Score: 3 Votes (Like | Disagree)
Apple_Robert Avatar
66 months ago

Anybody know what information goes to the company when we use this feature? I keep my phone number and Apple ID email as closely held as I can— does using this feature expose either?
You aren't exposed.

https://www.apple.com/ios/business-chat/
Score: 2 Votes (Like | Disagree)
66 months ago
If it's a real person as opposed to a chatbot then this is an improvement. I never reach out to companies for basic info like store hours or account balances--which is the only thing that chatbots can help with.
Score: 2 Votes (Like | Disagree)
macsplusmacs Avatar
66 months ago
I used this on one of the airlines. SO MUCH better than those web based one IMO.
Score: 2 Votes (Like | Disagree)
Related Apple News: News | Mac | Business | Travel | Motoring